Rahat Groups

Terms of Service

This web site is published and maintained by Rahat Travels Of India Pvt. Ltd. Pvt Ltd Travel Services Private Limited , a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub-site (whether belonging to an 'associate' of Rahat Travels Of India Pvt. Ltd. Pvt Ltd or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site

These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Rahat Travels Of India Pvt. Ltd. Pvt Ltd and you with respect to your use of this Site. You represent and warrant you have the necessary authority, whether implied or express, from your clients and the traveller to purchase air tickets, train tickets, booking of hotels, and other products and services offered on Rahat Travels Of India Pvt Ltd’s portal. You will inform the customers about the charges, benefits and the Terms and Conditions before making any booking.

Rahat Travels Of India Pvt. Ltd. Terms & Conditions

The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type, and supply logistics may cause these to be varied slightly for specific products or specific destinations. These amendments and alterations are shown in the Terms And Conditions sections of each website and should be read in conjunction with the Terms And Conditions shown below.

Travel arrangements and prices detailed on our websites are provided and coordinated by Rahat Travels Of India Pvt. Ltd.

Rahat Travels Of India Pvt. Ltd. has taken due care and responsibility to verify and check all information on our websites as at the time of compilation, however, as this information is supplied by the relevant airlines & GDS in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.

Sales of services as contained in our publications are made by Rahat Travels Of India Pvt. Ltd. only as an agent for the person, business, or company providing the services. The standards of air booking and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.

Rahat Travels Of India Pvt. Ltd. does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.

Rahat Travels Of India Pvt. Ltd. does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connection with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses, or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment, or industrial action.

It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our websites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

Terms and Conditions of Booking

Rates and Price Variations

We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes, or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Final Payment

Final payment must be paid immediately when requested prior to the travel date. No vouchers will be issued until final payment is received in our office. Final payment conditions for certain air, car, hotel, and tour products may vary, these are shown on the individual pages. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.

Card Fees

Please note that a card fee will be applied automatically to credit card payment amounts. This fee covers a range of costs associated with processing bookings paid for by credit card including the merchant fees of the various credit card companies, payment processing costs, administration costs, the cost of maintaining IT systems used for payment security to minimize credit card fraud, credit card chargebacks, and associated fees.

Payments made by cheque or direct deposit do not attract any fees.

ADM Policy

Any ADM arising due to the below mentioned reasons will have to be borne by the Travel Partner:

• GDS Misuse
• Fictitious Names or Fake Name Like Test Names / Wrong Names
• Duplicate Bookings
• Churning for same segment / Flight / Date
• Hold Bookings must be released or issued before Time Limit to avoid Agent Debit Memo (ADM)

In case the booking is aborted at the time of Hold or Booking, please do not issue tickets multiple times. Contact our call centre for further action. ADMs will be borne by the agent if not guided by this policy.

Payment Processing Terms & Conditions

By providing your credit card details and accepting our Terms & Conditions, you authorise Rahat Travels Of India Pvt. Ltd. to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions of the Direct Debit Request Service Agreement as amended from time to time.

Your bank or credit card provider may apply currency conversion fees. Credit cards are required to secure bookings if you are travelling within 14 days.

Standard Cancellation Policy

Cancellations within 12 hours of the scheduled departure time must be cancelled with the airline directly. Rahat Travels Of India Pvt. Ltd. will not be liable in any way if the passenger is a No Show.

All bookings cancelled may attract charges levied by airlines. Cancellations must be in the form of an amendment on the portal.

If a credit has been approved, it is valid for 6 months from the date the cancellation was made.

Flight Cancellation Policy

Flights booked on this website are governed by the terms and conditions of the airfare you purchased and are determined by the airline (not Rahat Travels Of India Pvt. Ltd.). In most cases, airfares are fully non-refundable and non-transferable. Airline charges or part or full cancellation fees may apply to your particular airfare. A Travel Consultant will help you wherever possible within these terms and conditions.

Special Cancellation Conditions

Certain air, car, hotel, and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at the time of booking.

Amendment Fees

Any amendments made to confirmed bookings will incur a fee. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airline.

Credit Card Chargeback Fees

Any fees charged to Rahat Travels Of India Pvt. Ltd. by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.

Change of Itinerary After Booking Has Commenced

Any alteration or cancellation of services after your booking has commenced can incur penalties. There is no refund for unused services.

Refunds

All refund requests must be in writing and made directly to us or through the agent from whom the travel arrangements were purchased. Claims must be made prior to the departure time. Refunds will not be made for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available. If payment is done twice for one transaction, one transaction amount will be refunded as a deposit in Rahat Travels Of India Pvt. Ltd. account within 7 to 10 working days. The refund will be processed only after it is received from the airline/supplier in the company's bank account.

Reporting of Incidents

Any abnormal incidents including injuries, service problems, cancellation of a service, or dissatisfaction must be reported to Rahat Travels Of India Pvt. Ltd. during the event to allow us an opportunity to rectify the situation or provide assistance.

Visas

The Travel Partner assures that any visa applications submitted are only genuine cases and takes full responsibility for the client/passengers/traveler. The Travel Partner ensures to adhere to all requirements imposed by the immigration and consulate of all the countries through your office with regards to the documentation for the visa application.

The Travel Partner irrevocably indemnifies, keeps indemnified, saved, and harmless Rahat Travels Of India Pvt. Ltd., its officers, employees, agents, from and against all costs, charges, claims, damages, and the like that may arise or be attributable to any or all such passengers defaulting in their terms & conditions for the grant of a visa to visit the required countries and whose applications are submitted through us.

The Travel Partner agrees that it has agreed for Rahat Travels Of India Pvt. Ltd. to carry out the processing of visa applications for the different countries. Rahat Travels Of India Pvt. Ltd.’s role is limited to accepting the visa application and required documentation, forwarding the application to the consulate and immigration authorities for consideration of visa issuance, and communication on the application.

Visa applications are considered on individual merit, the consulate and the Immigration Department have the right to seek additional information at any stage of processing. The immigration authority and the consulate reserve the right to approve or refuse a visa without assigning any reason whatsoever. The decision to grant or refuse a visa is the sole prerogative of the Immigration Department and consulate of the respective countries. Rahat Travels Of India Pvt. Ltd. cannot have any influence on the same issue. Once a visa is applied it is chargeable irrespective of the visa grant or rejection by the immigration/consulate.

It is the Travel Partner’s responsibility to verify the documents correctly before sharing or submitting them to Rahat Travels Of India Pvt. Ltd. (e.g., passport front and back page should be the same, photograph, additional documents for minors, observation page on passport, and any other forms or documents required by the immigration/consulate). It is the Travel Partner’s responsibility to check the visa category correctly before sending any requests.

For OK to Board messages for the required countries, the Travel Partner needs to advise Rahat Travels Of India Pvt. Ltd. of the PNR at least 72–48 hours prior to the guest departure during normal working days and 96–72 hours prior to weekends (i.e., Friday and Saturday). It will be the Travel Partner’s responsibility to verify and reconfirm the message with airlines before 24 hours prior.

Rahat Travels Of India Pvt. Ltd. has complete rights to reject any application as per its quality check norms and profile of the passenger. Both parties agree to all terms and conditions narrated in this agreement.

Rahat Travels Of India Pvt. Ltd. hereby declares that they have no role whatsoever in the assessment of a visa application, which is the sole prerogative of the government of the particular countries’ consulate and Immigration Department. Therefore, Rahat Travels Of India Pvt. Ltd. will not, in any manner, be liable or responsible for any delay in the processing or rejection of any visa applications.

Issuance and approval of a visa are solely regulated by the government of the particular country applying the visa and governed by their rules and regulations that may be amended from time to time. Once applied, the visa fee is non-refundable under any circumstances whatsoever. In case of rejection of a visa application, the applicant will be informed. No correspondence will be entertained, no visa fees will be refunded, and no reasons will be required to be given.

It is understood that whenever the processing of the visa application is prevented, delayed, restricted, or interfered with for any reasons whatsoever by the consulate and Immigration authorities to process a visitor application, then Rahat Travels Of India Pvt. Ltd. shall not be liable to any visitor for any loss or damage which may be suffered as a result of such causes and Rahat Travels Of India Pvt. Ltd. shall be discharged of all its obligations hereunder. Rahat Travels Of India Pvt. Ltd. shall not be liable for any losses or damages, which the guest may suffer arising from a delay in processing or receiving the visa.

Rahat Travels Of India Pvt. Ltd. shall take all reasonable measures to ensure that information provided by the guarantor/visitor in its application form shall remain confidential. However, Rahat Travels Of India Pvt. Ltd. shall not be liable for any unauthorized access by any means to that information. Rahat Travels Of India Pvt. Ltd. will not be liable for fines to be paid for the passenger if he/she was involved in any criminal offenses. To allow or revoke an applicant from entering the country will be decided by the immigration officers at the port of entry. Rahat Travels Of India Pvt. Ltd. will not be responsible for the decision of the immigration officer.

Rahat Travels Of India Pvt. Ltd. will not be liable for delayed approvals in case of systems errors or any other technical issues at the Consulate or at the Immigration. Rahat Travels Of India Pvt. Ltd. will not be liable for any damages, loss, and delay of documents in courier services, any third party, or during any natural calamities. Courier charges are not included in visa charges.

To defend personal information and to avoid illegal access, we have put in place proper safety measures and certifications. While no system is full-proof, including ours, we will continue using internet security procedures to make sure that your data remains safe with us. We will not entertain any claim, compensation, or refund, as every case is different and involves personal data and its permission, and all passengers should be responsible for their own acts. We have mentioned all terms and conditions in every page section; it's your responsibility to read carefully and agree on every section before submitting the visa application. We shall not be held responsible for any false information, changes, or errors. In case of emergencies, you should contact your nearest government body and authorities for immediate action. All prices and services may change at any time without prior notice.

This website (Rahat Travels Of India Pvt. Ltd.) is not affiliated with the Government or any embassy. The use of this website is at your own risk. We are responsible only for the courier of documents. The passenger should personally check all details before submission. We are not responsible for loss of documents by any third party, any third party financial or data loss, and any third party legal claim. The logo, pictures, and content are for illustration only and all rights are reserved.

We only represent travel documents and their formalities and shall not be held responsible for the correctness of data or any related claims. Use of this website and services is conditional on acceptance of these terms and conditions.

General

Validity of Rates: Prices are valid for the dates indicated.

Currency: All rates are quoted in Indian Rupees, or as otherwise indicated.

Payment Options: Rahat Travels Of India Pvt. Ltd. offers a secure server for your credit card payments. Alternatively, you can fax through your credit card details to us, send a cheque or make a direct deposit.

Eticket: Eticket details will be emailed to the address you provided when making your reservation within 5 minutes. You can also get a copy through the Print Eticket tab on the top right corner.

Accommodation: Accommodation is as specified in the accommodation section of our websites. All costs are shown in Australian dollars unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in case of overbooking or for reasons beyond our control. All rates are subject to change without notice. Not all properties provide instant availability; in such cases, Rahat Travels Of India Pvt. Ltd. checks availability once we receive the booking request.

Flights: Airfares show instant availability and fares at the time of quoting. However, we will not proceed with booking flights until your accommodation is confirmed to avoid strict fees charged by airlines for flight amendments. This may result in fare and/or availability changes.

Check-In/Check-Out Times: These vary according to the operator. Generally, accommodation check-in is at 2 PM, and check-out is at 10 AM. Most properties will require a credit card authorization on check-in and may need to see photo identification. If you don't have a credit card, usually a cash bond will be required.

Single Supplement Costs: If not shown in your selected accommodation cost, this is available on application.

Accommodation Ratings: These are based on our own inspections and some in conjunction with our hotel supplier. Our ratings are for guidance only and are not to be construed as AAA endorsement.

Group And Incentive Travel: Group and conference rates are specially contracted rates specific for that particular group and have different terms and conditions from standard holidays. Ensure these conditions are explained if you are booking a group or incentive.

All maps, photographs, illustrations, and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from the issue date.

Inclusions and Exclusions

Prices DO Include: Accommodation, transfers, tours/cruises, car hire, government taxes, and other inclusions specified in writing on the relevant web pages for each supplier's product.

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as included in costs on the relevant web pages for each supplier's product. Rates do not include Marine Park taxes, which must be paid directly to the operators.

Site Copyright

The copyright on all original/custom artwork, maps, navigation elements, presentation methods, and design elements included in our websites is held exclusively by Rahat Travels Of India Pvt. Ltd. Copyright on all descriptive text is held by Rahat Travels Of India Pvt. Ltd. Copyright on selected photographic images is also held by Rahat Travels Of India Pvt. Ltd.

Photographic images are reproduced with the permission of Rahat Travels Of India Pvt. Ltd. and the product and/or service providers represented on the website or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.

Where joint copyright is held over proprietary text or images, Rahat Travels Of India Pvt. Ltd. reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under license, Rahat Travels Of India Pvt. Ltd. reserves the right to vigorously protect the copyright of those images on behalf of the third party.

All HTML files used in Rahat Travels Of India Pvt. Ltd. websites are declared to be proprietary software products developed for use by Rahat Travels Of India Pvt. Ltd. only and are subject to international intellectual property conventions.

All custom graphics used are declared to be works of art created for use by Rahat Travels Of India Pvt. Ltd. only and are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server or duplicated for commercial purposes without the express written permission of Rahat Travels Of India Pvt. Ltd.

Rahat Travels Of India Pvt. Ltd., trading under its subsidiary business names, is a member of various Indian Regional Tourism Authorities and exercises the right to reproduce images made available by these organizations to their members for generic and/or specific tourism promotion.

Please contact us if you have further queries about our security, privacy, or data handling procedures.

Terms and Conditions of Online Payments

Payments/Top Ups/Paid for Order: Any transaction done through any online payment by our registered agents or walk-in customers comes to an agent. In case of a walk-in customer swiping the card for a booking or wallet update, the cardholder is fully responsible, and any dispute/chargeback raised will be handled by the Rahat Travels Of India Pvt. Ltd. registered agent.

Wallet Update: If a transaction through any online payment mode is successful, but booking fails, the transaction amount (excluding payment gateway charges) will be credited to the Rahat Travels Of India Pvt. Ltd. Agent ID wallet.

Refund Processing: Refunds will be processed through the respective payment mode used during the transaction based on standing instructions from the Rahat Travels Of India Pvt. Ltd. Agent.

Payment Gateway Fees: Payment gateway fees will be automatically applied to the online payment option and are non-refundable under any circumstances.

Payment Processing Terms & Conditions: By providing your credit card details and accepting our Terms & Conditions, you authorize Rahat Travels Of India Pvt. Ltd. to arrange for funds to be debited from your nominated credit card, in accordance with the Direct Debit Request Service Agreement terms & conditions as amended from time to time. Your bank or credit card provider may apply currency conversion fees. Credit cards are required to secure bookings if you are traveling within 14 days.

Credit Card Chargeback Fees: Fees charged to Rahat Travels Of India Pvt. Ltd. by our credit card payment provider arising from a chargeback or disputed charge on the cardholder's credit card will be charged to the cardholder or registered agency. This fee is non-refundable.

Outstanding Payments: If any outstanding amount is due and remains unpaid after several reminders, Rahat Travels Of India Pvt. Ltd. reserves the right to recover the amount through future flown tickets.

Payment Options: Rahat Travels Of India Pvt. Ltd. offers a secure server for your credit card payments.

Promotion

Rahat Travels Of India Pvt. Ltd. will use your personal information to send you communications related to transactions, bookings, promotions, offers, surveys, new products or services, etc., using emails, text messages, instant messaging platforms such as WhatsApp, calls, IVR, etc.